Firma KOST-EX
Gerhard Kost
Marsanerstrasse 10
D - 74336 Brackenheim
kost@microfaser.com

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1. Prices
Please note that the prices in our shop do not include VAT. The VAT for your country will be calculated during the order process.

2. Cancellation policy
Right of revocation

You may revoke your declaration of contract within two weeks, without stating reasons, in writing (e.g. letter, fax, e-mail) or – if the goods are delivered before deadline – by returning the goods. The revocation period begins upon receipt of this revocation instruction in text form, however not before recipient receives the delivered goods(in case of recurring deliveries of the same type of goods not before receiving the first partial delivery) nor before fulfilment of our duties to inform according to Art. 246, section 2 in junction with section 1, para. 1 and 2 Introductory Law to the German Civil Code (EGBGB) as well as our duties according to section 312e, para. 1 sentence 1 German Civil Code (BGB) in junction with Art. 246, section 3 Introductory Law to the German Civil Code (EGBGB). In order to meet the revocation deadline it is sufficient to dispatch the revocation or goods in time. The revocation is to be addressed to:

KOST-EX Gerhard Kost
Managing Director: Gerhard Kost
Marsanerstraße 10

74336 Brackenheim

GERMANY
kost@microfaser.com
Fax: 0043 5354 88399 6

Consequences of revocation

In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be returned by either side. If you are unable or partially unable to return the goods received to us or you can only return them in a deteriorated condition, then their value shall be reimbursed where appropriate. In the case of goods returned this does not apply if the deterioration of the goods is brought about solely by a trial thereof - such as would have been possible for you e.g. in a retail shop. For the rest, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect its value. Goods capable of being sent by parcel post shall be returned to us at our risk. You shall cover the return postage costs yourself if the received goods correspond to what you have ordered and the price of the goods does not exceed 40 Euro or if, in the event of a higher price, you have not yet paid for the goods in full or part as agreed upon by contract at the time of the revocation.In all other cases return delivery is free of charge for you. Goods that are not able to be shipped will be picked up. Obligations to refund payments must be met within 30 days. The period begins with the transmission of your statement or revocation of the goods for us with their reception.

End of revocation instruction

3. Information concerning consignments and returns
We would be happy if you used the following address for consignments and returns, as it is the cheapest solution:
KOST-EX Gerhard Kost c/o Logoix Wasserburgerstr. 50 a 83395 Freilassing GERMANY
This is an information that doesn’t affect your right of revocation

4. Repairs
Repairs are only possible on an advance payment basis or if you pay cash. Cash on delivery is not possible. If you wish to receive an estimate beforehand, we charge € 18,- for vacuum cleaners and steam cleaners and € 38,- for cleaning machines regardless of wheter you place an repair order or not. At the moment be charge € 45,- for 1 hour of repair time.

5. Payment
At the moment we only accept payment in advance.
Customers from other countries, please use our German account at Postbank Munich.
Our account details will announced after the sales period by email.

6. Reservation of proprietary rights
All of our deliveries occur under proprietary right.
All goods delivered by us change into the property of the buyer only after a complete payment.

7. Resellers:
We ask resellers and sales representitives to request our resale prices.

8. Place of jurisdiction
For deliveries to Austria and other countries, Kitzbühel (Austria) is the place of jurisdiction and Austrian law applies.
For deliveries to Germany,  83022 Rosenheim (Germany) is the place of jurisdiction and German law applies.

9. Shipping:
We ship with GLS General Logistics System to the following countries:

Zone 0: Free delivery to Germany, Austria, Hungary, Slovenia, Slovakia, Poland, Denmark, Belgium, Luxembourg, Netherlands, Czech Republic, France, Italy, Romenia, Bulgaria.
Zone 1: Transport € 15,- to Finland, Sweden and Great Britain (for the British Islands shipping documents are required,  + 10 € outside the EU)
Zone 2: Transport € 20,- to Estonia, Ireland, Latvia, Letonia, Norway, Portugal, Spain (for the Spanish Islands shipping documents are required,  + 10 € outside the EU)
Zone 3: Switzerland: Transport € 28,50  for parcels 0-5kg, € 55,00 for parcels  5-30kg. The Post accecpts parcels up to 31,5 kg. If you wish cash on delivery, we charge you an extra fee of € 5,00.

If the packaging is damaged on delivery please inform the delivery service and have the damage assessed on the spot and then inform us. If the packaging ist not damaged, but the goods, then please inform us and the delivery service within 24 hours.

10. Packaging Ordinance
We joint the scheme "Der Grüne Punkt"

Address: KOST-EX
Marsanerstrasse 10
D 74336 Brackenheim
Finanzamt Heilbronn
St.Nr.: 65074/04622
UID-Nr.: DE 145 655 475

Contact:
Managing director: Gerhard Kost
Sales department: Birgit Widmann, Christian Tannheimer
Production: Sonja Kost
International phone: ++43(0) 5354 88 3 99
International Fax.: ++43(0) 5354 88 3 996
e-mail: kost@microfaser.com